It is free to join. Simply register for an account and make sure to log in every time you place an order to collate rewards points.

Your points continuously accumulate and when reaching each milestone, a new voucher will be waiting in your account. Follow your progress inside your account once logged in.

If you can not see your voucher, please make sure you are logged in.

You can update your personal details at anytime simply log in to Aroma Club to view your account details. Click on ‘View addresses’. Then, To update your personal details, and click ‘Save’. You can also click on ‘Add new address’ to add an alternative delivery address to your profile.

Birthday voucher
When joining up to the Aroma Club, you need to then log in to enter your birthday into your account. It is not automatic. Once this is done, a voucher will be automatically generated when it is your birthday.

Accounts are not automatically created when you place an order unless you have signed up and opened an account with the Aroma Club.
You must be logged in to the Aroma Club in order to see and earn points. If you have forgotten your password, follow instructions to reset.
You can reset your password by first entering your user name and then clicking on "password reset".

Change in email address
The email address for account log in cannot be changed.

Change postal address or phone number
You can update your personal details at anytime. Simply log in to Aroma Club to view your account details. You can change your address, add a new address, change your personal information and check on your orders.

If you have created an account with us, and this was active when you placed the order, you can view order confirmations on our website. Click the account icon, and then on "My Orders". Make sure you are in the "list" view and you will see details of each order. If you need another copy of your confirmation email, please send an email with your name and address to enquiries@thearomatherapyco.co.nz

We do not send tax invoices automatically. If you require a tax invoice, please send an email with your order number to enquiries@thearomatherapyco.co.nz

If you make a mistake and ordered the wrong product please contact us immediately by email at enquiries@thearomatherapyco.co.nz, quoting your order number. We might be able to make changes or cancel if your order has not been packed. If the order has been packed, we are unable to make changes.

Discount code not working
You might be on on our International site, rather than your local country's site. Please follow the links below to the correct site :
New Zealand: www.thearomatherapyco.co.nz
Australia: www.thearomatherapyco.com.au
If you are still having issues, please email enquiries@thearomatherapyco.co.nz

Adding discount codes once order complete
Once your order is complete we are unable to add a discount code. You can keep your discount code for use on future orders.

Only one discount code can be used per order.

We do not offer Afterpay. We accept all major credit cards.

Our core brands are available for sale on our website; these brands are: Naturals, Smith & Co. and Therapy.

If an item is out of stock, this will be noted on the website, and you can choose to be notified when we’re back in stock.

Some of our products are exclusive to certain retailers or are limited editions not sold on our site. If you’re looking for something special that is not on our site:

Check the website of the retailer you purchased it from.
For discontinued lines, overruns and specialty items you might find them in our Archive Sale tab.
If you still need help, get in touch here and we’ll do our best to assist.

We offer a discount of 10% for purchases of 4 or more units of the same item within one order. If you require a larger quantity for commercial or corporate requirements, please email enquiries@thearomatherapyco.co.nz

You can choose a free gift from the options displayed at checkout.

This offer is valid with both full-priced items and clearance. It cannot be combined with other promotions such as bundles or bulk discounts (buy 4 and save 10%).

If your cart contains any items that do not qualify for the free gift, the gift selection slider will not move, and no free gift options will be shown.

When your cart qualifies for the free gift, you will see three options to choose from.

After selecting your free gift, if you remove any qualifying items from your cart, your chosen gift will stay in your cart but will revert to its full price—meaning you will need to remove it manually if you do not want to pay for it.

Please double-check your order before paying. If you have changed your cart at any time after the gift was added, it may revert to full price. Simply remove gift item and check if the selector reappears to add it again for free.

If the website will not accept your address, you might on on our International site, rather than your local countries site. Please follow the links below to your countries correct site :

New Zealand: www.thearomatherapyco.co.nz

Australia: www.thearomatherapyco.com.au

If you are still having issues, please email enquiries@thearomatherapyco.co.nz

Unfortunately we are unable to include giftcard or personalised messages in orders, although we are looking onto this for the future.

Please contact us with details of your business and one of our friendly sales team will get back to you. Page can be found here https://www.thearomatherapycompany.co.nz/wholesale-contact/

We currently do not offer a stockist list for New Zealand or Australia. Due to our three brands being sold through different retailers, we’re unable to provide a comprehensive list that includes their locations, product ranges, or up-to-date stock availability.

We currently ship all our products online within NZ and AU only. We also have stockists in UK, Europe and Asia. Please contact us for more information on International stockists.

Please see the digital voucher for the expiry date.

Terms and conditions:

Free shipping valid within NZ & Australia only for all orders over $120 with qualifying products.
Free Gift can be selected from options shown at checkout. Valid with full-priced items only and cannot be combined with any other promotions, bundles, subscriptions or bulk discounts.

Shop & Earn rewards points within the Aroma Club. You must be joined and signed in before purchasing to receive awards.

Save 10% when you customise a bundle, buy 4 of more of the same item. Cannot be combined with any other promotions.

Only one discount code can be entered at the checkout at one time.

We do not accept returns or exchanges if you have changed your mind.

If your product is faulty, or if we’ve made a mistake please contact our customer service team via email email with your order number.

Please note: If you purchased your goods from a retail store please see their return policy. You must contact them directly.

Shipping is free for all orders of $120 or over within New Zealand and Australia.

Orders below $120 are charged a flat delivery rate of $10 within New Zealand and Australia.

Please allow 2-3 business days for dispatch from receipt of order.

NEW ZEALAND
North Island - orders delivered within 3-5 business days once the order has been dispatched.

South Island - orders delivered within 4-7 business days once the order has been dispatched.

Rural Delivery - orders delivered within 7-10 business days once the order is dispatched.

AUSTRALIA
3-10 business days once the order has been dispatched

Rural Delivery - orders delivered within 7-10 business days once the order is dispatched.

We currently ship to New Zealand and Australia only.

If you have not received a tracking link by email confirming that your order has been despatched, then it may be possible to change the address on your order. Please email our team at enquiries@thearomatherapyco.co.nz as soon as possible and we will try to assist. If your parcel is now dispatched and with the courier, you will need to contact them directly.

We cannot deliver to a PO box. The courier requires a physical address only. We can ship to business, residential or rural addresses.

Orders are usually despatched from our warehouse within 2-3 days of receiving. Once it’s onboard with a courier company you’ll receive a tracking link. Courier delivery times will vary – especially for regional areas.

If you’ve received an email confirming your order has been despatched, please follow the tracking link in the email and contact the courier company directly with any queries.

If your order has arrived damaged, or you have another problem or query, please get in touch with us.

If you missed your delivery, please follow up with the local courier company.

Candle Ingredients
Our candles are crafted from a carefully formulated blend of high-quality soy and mineral waxes to ensure the best possible fragrance throw and burn performance. The wax has a high soy content, complemented by other natural waxes and hardeners for optimal balance and durability.

While some of our candles contain a small amount of paraffin, it is used only to enhance performance and is completely safe. We never compromise on quality — every candle is designed to deliver a clean, long-lasting burn and a beautiful scent experience.

Safety
A burning candle will get hot. Always burn a candle at least 10cm away from flammable objects and surfaces.

Keep a burning candle away from drafts, open air vents, ceiling fans & open windows as this can make a candle burn more rapidly.

Always remember to keep out of children’s and pet’s reach and never leave a child or pet alone in a room with a burning candle.

Avoid moving a candle while it is burning or while the wax is liquid.

Candle Wax Colour Change
You may see some discolouration of the candle wax over time. This is natural reaction and does not mean your product is faulty. The change is due to some of the natural fragrance compunds changing colour. Vanilla, Gardenia and other white flowers will most likely change to pale gold, or sometimes a yellow tinge. Make sure you store your candle out of direct sunlight as this also can discolour the wax.

Black Residue / Sooting
Excess soot build up could mean that your candle wick is too long. Trim your wick to a maximum length of 5mm bfore each burn. Some black residue is impossible to avoid as it is a naturally occuring event produced by flame when the wax is very low. To remove, simply wipe the edges of your glass vessel with a damp cloth or paper towel.

Our candles are tested to ensure that they behave within international standards for sooting. These behaviours are present in all candles and we make sure our candles burn as cleanly and safely as possible.

Shelf Life
Home Fragrance is stable for use at least 4 years after the date of manufacture.

Tunneling
The most common reason that candles tunnel is that the candle hasn't burned for long enough on its first burn. We recommend that you let it burn for at least two to three hours the first time you light it, so that the wax melts all the way to the edges of the candle. Wax has a memory and it should burn to the edges for each subsequent burn.

It is possible to reverse tunnelling if the candle hasn’t burned down too much using aluminum foil. Grab a piece of aluminum foil big enough to cover the top of the container. Wrap around to create a chimney (shaped like a witches hat) with a small air vent at the top. Allow the candle to burn long enough to melt the wax to the edge of the container. The aluminum foil helps hold in enough heat to melt the entire surface of wax. Please note: the foil will be hot to touch.

Glass
The glass candle vessels are tested for thermal shock to a very high temperature so won’t break under normal use, but intense concentrated heat can eventually cause a vessel to break and this is usually caused by letting the candle burn for too long, or letting it burn too low.

Please refer to the bottom of our candles for the maximum burn time per use. For our larger candles it’s usually 3-4 hours, and it must be extinguished/disposed of when the wax reaches a level of 1cm in the bottom of the vessel.

At this point, a lot of ambient heat will develop in the vessel, the flame gets larger and this can be enough to crack the glass so please extinguish your candle before this level.

Please rest assured that our candles are very safe when used in line with our care instructions, which can be found on the outside of the box that the candle comes in, and also on the bottom of the candle.

Opening Your Diffuser
Diffuser caps are securely in place to ensure no leakage of the diffuser fluid. We understand the diffuser may be a little tricky to open - we recommend using a tea towel to hold the protection cap securely and holding onto the bottle firmly with your other hand, wiggle the cap from side to side in an upwards motion until the cap is removed. Next insert the reed sticks into the bottle. Leave the bottle open with the sticks inserted. Rotate the sticks upside down once a week to release the aroma (being careful not to drip the fragrance onto any surfaces). Fragrance blooms within 48 hours and lasts up to two months (depending on your surroundings and size of diffuser).

Avoid Damage
To avoid damage, never place the diffuser directly on furniture use a coaster or diffuser plate. As you rotate your sticks, liquid may drip down the side of vessel onto surfaces so take care not to spill and wipe away fluid immediately with a wet cloth. Fluid when on painted or wooden surfaces may cause damage.

Keep your diffuser well out of reach from children and pets and away from any naked flames.

Diffuser Liquid Colour Change
You may see some discolouration of the diffuser liquid over time. This is a natural reaction and does not mean your product is faulty. The change is due to some of the natural fragrance compunds changing colour. Vanilla, Gardenia and other white flowers will most likely change to pale gold, or sometimes a yellow tinge. Make sure you store your diffuser out of direct sunlight as this also can discolour the liquid.

Avoid Drafts and Direct Sunlight
The strength and speed depends on many environmental aspects such as humidity, temperature, air flow, drafts and room size.

Avoid placing your diffuser close to windows or air conditioning units as these will speed up the diffusion time. Avoid placing in direct sunlight.

48 hours to bloom
The aroma may take a few days to soak up the sticks and bloom. Often up to 48 hours. Rotate the sticks upside down once a week to help release the aroma.

Consider the size of the room you are fragrancing, and add more than one diffuser for a stronger scent.

Shelf Life
Home Fragrance is stable for use at least 4 years after the date of manufacture.

Our body care formulations have been developed and tested in a leading New Zealand cosmetic laboratory to deliver us with optimal performance and stability. We don't like anything that harms nature or animals.
We follow the EU standards to ensure our ingredient to eliminate harmful or concerning ingredients, and believe the best formulations are those which marry the best of the natural world with the advances in modern science, to deliver premium quality formulations to help us get the best from our skin.

All ingredients are listed online within the product including allegens.

Shelf Life
12 months once opened, however unopened these are fine for up to three years.

Just like the finest perfume, most of our fragrance contains a mixuture of essential oils, natural raw materials and some naturally synthesized compounds.

We use these ingredients to create a high quality blend that will allow the most effective performance possible.

We use naturally synthesized ingredients when using the original ingredient is harmful to animals, bad for the environment or highly allergenic. Synthetic ingredients are not harmful or bad, they are just synthesized to replicate the natural fragrance. Rest assured we follow the highest standards for compliance (the European standard) to ensure all ingredients are safe for use.

All our body care is made right here in New Zealand.

Our Naturals range of home fragrance is also made in New Zealand.

Therapy and Smith & Co. Home Fragrance products are made in China, under The Aromatherapy Co.'s strict guidelines.

All items are cruelty free and vegan.

Our shampoo and conditioner sets are made specially for accommodation providers, so unfortunately they're not available for retail sale.

While we cannot provide specific advice on what is suitable for your pet, especially considering individual allergies or sensitivities, I can assure you that the fragrances used in our products are certified by the International Fragrance Association (IFRA). This organization ensures that our formulations are safe for human use, which also encompasses safety for animals when used correctly.

Please note that our diffuser and candle liquids should never be ingested or come into contact with skin. We strongly recommend reading all directions for use on our packaging to ensure safe handling.